FAQ - Frequently Asked Questions

Each project is assigned a unique code to track its status. To track the status of the project, go to the page for tracking and enter the unique code in the search bar.
In order to get a refund, you need to contact support and request a refund. For support, you can contact via the feedback form or write to our Email support@alienbal.com.
Our team works remotely all over the world, we do not use an office. If necessary, you can make an appointment with us. Thanks to our mobility, all our projects are completed much faster.
The process of creating a website for each project is unique, but there are some similarities. First, the design of the site is developed, then the layout of the site takes place. In conclusion, we connect all the necessary functionality, configure, fill and issue access.
For each project, the terms are negotiated separately. Usually, implementation time takes from 2 weeks to 6 weeks, depending on the complexity of the project.
Each project is assessed individually. The cost depends on the complexity, timing and scale of the project.
Yes, we only work on a prepaid basis.
You can pay for a product or service using a special link that is sent to you by Email after confirming all the details of the order. In addition to paying online, you can make an appointment for us to pay in cash. After paying online or in cash, you will receive an electronic check to your Email.

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